Customer Care Team

Meet our Customer Care Team

Here to support you and your surveyor from start to finish, our customer care team ensure everything runs smoothly.

From arranging access into your new property, project managing diaries and routes, individually proof reading and quality checking every single report, our team is on hand to protect your investment, delivering great service with a smile. 

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Natalie Zing
Office manager

Natalie joined Arnold & Baldwin and rose through the ranks to become our Office Manager.  With a background in retail, having worked for large corporations such as Waitrose & John Lewis Partnership, Superdrug and GAME, she really knows her customer service. 

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Rob Rhodes
Client Co-ordinator

Rob is part of the client care team, and mainly looks after the surveyor diaries and books surveys with estate agents and vendors.

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Tom Pearson
Client Co-ordinator

Having joined Arnold & Baldwin in July 2014, Tom has not only established himself as a valuable member of the team, but also as a sage for all things technological.

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